Return & Refund Policy

Effective Date: October 27, 2026

At Ankit Collection, we value our customers and aim to provide a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products purchased from https://ankitcollection.store may be eligible for return, replacement, or refund.

1. Return Eligibility

Customers may request a return within 7 days of delivery if the product:

  • Arrives damaged or defective.
  • Is different from the product ordered.
  • Is materially different from its description on our website.
  • Has another issue that qualifies for a return under applicable consumer protection laws.

To help us review your request, please contact our customer support team within the specified period and provide your order details and supporting photographs, where applicable.

2. Conditions for Returns

To be eligible for a return, products should generally:

  • Be unused, unworn, unwashed, and undamaged.
  • Have their original tags, labels, and packaging, where applicable.
  • Include the order confirmation or other proof of purchase.
  • Be returned with all accessories or items supplied with the product, where applicable.

For clothing products, returns may not be accepted for items that have been worn, washed, altered, damaged through misuse, or returned without original tags, except where required by applicable law or where the issue is attributable to us.

3. Non-Returnable Products

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • Products damaged after delivery due to misuse or improper care.
  • Products altered or modified by the customer.
  • Products returned without required tags or components, where their absence is not attributable to us.
  • Products that do not meet the applicable return conditions.

These exclusions do not affect any mandatory rights customers may have under applicable law.

4. How to Request a Return

To request a return:

  1. Contact us within 7 days of receiving the product.
  2. Provide your order number, registered contact details, and the reason for the return.
  3. Attach clear photographs or videos showing the issue, if applicable.
  4. Wait for our team to review your request and provide return instructions.
  5. If the return is approved, follow the instructions provided by our customer support team.

Please do not send a product back before receiving return instructions from us.

5. Refund Policy

Refunds may be available for eligible returned products, approved cancellations, or orders that cannot be fulfilled.

Once a returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds for prepaid orders will generally be initiated to the original payment method. The time required for the amount to appear in your account depends on the bank, payment provider, and payment method.

Where a refund is required by applicable law, it will be handled in accordance with the applicable legal requirements.

6. Refund Timeframe

After a refund is approved, we will initiate the refund as soon as reasonably practicable. The final credit may take additional time depending on your bank or payment service provider.

If you have not received an approved refund within the expected timeframe, please contact us with your order number so we can assist you.

7. Cash on Delivery (COD) Orders

For Cash on Delivery orders, customers should contact us to request a return or report an eligible product issue.

If a refund is approved for a COD order, we may request the necessary details to arrange the refund through an appropriate payment method. Any information collected for this purpose will be handled in accordance with our Privacy Policy.

8. Return Shipping Charges

If a product is damaged, defective, incorrect, or materially different from its description, please contact us for instructions regarding the return and applicable shipping costs.

For other return requests, return shipping charges and eligibility will be communicated by our support team before the return is completed, subject to applicable law.

9. Replacement and Exchange

Where appropriate and subject to product availability, we may offer a replacement or exchange for an eligible damaged, defective, or incorrect product.

If a suitable replacement is unavailable, an eligible refund may be offered in accordance with this policy and applicable law.

10. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible before dispatch.

If the order has already been dispatched, cancellation may no longer be possible. In such cases, the customer may contact our support team for guidance under this policy and our Cancellation Policy.

11. Incorrect, Damaged, or Defective Products

Please inspect your order after delivery. If you receive an incorrect, damaged, or defective product, contact us within 7 days of delivery with your order number and clear photographs of the issue.

We will review the request and provide appropriate assistance in accordance with our policies and applicable consumer protection laws.

12. Policy Updates

Ankit Collection may update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated effective date, where applicable.

13. Contact Us

For return requests, refund inquiries, or assistance with an order, please contact us:

Business Name: Ankit Collection
Owner Name: Ankit Kumar
Website: https://ankitcollection.store
Email: ankitkumar957628836@gmail.com
Phone: +91 8853877605
Business Address: Mogalpura, Post – Lalbagh, Darbhanga, PO: Darbhanga, District: Darbhanga, Bihar – 846004, India.

Thank you for shopping with Ankit Collection. We appreciate your trust and will do our best to assist you with eligible return and refund requests.